Documents
Livro de Reclamações Online (Online Complaints Book)
Submit an online complaint against any company or service provider in Portugal. The Electronic Complaints Book is free and the company is obliged to respond.
What you need before you start
- Complainant's personal details (name, NIF, address, email)
- Company/establishment identification (name, address or NIF)
- Detailed description of the problem
- Supporting documents (invoices, contracts, photographs — optional)
Step by step
Go to www.livroreclamacoes.pt
Click 'Fazer Reclamação' (Make a Complaint) and choose the profile 'Consumidor/Utente' (Consumer/User)
Search for the company by name, NIF or location
Fill in your personal and contact details
Describe the situation in detail (what happened, when and where)
Attach supporting documents if available
Submit the complaint — you receive a confirmation email
The company has 15 business days to respond; the regulatory authority is also notified
Tip: If in doubt, always contact the official service directly.
Ready to get started?
Go to Livro de Reclamações Online (Online Complaints Book)Disclaimer: This guide is for general informational purposes only. Information may have been updated. Always check the official website for binding and up-to-date information. This site is not affiliated with the Portuguese Government or any public entity.